Digital Banking Services

Overview

ITC Infotech offers Digital Banking services to help banks and financial institutions launch NextGen digital
offerings & solutions to provide a better experience for customers and employees.

Customer Experience Platform Services

We offer customer-facing solutions & services covering CRM/marketing, loyalty, customer channels/apps, customer data platform, customer analytics, and data integration.

Employee Experience Platform Services

Powered by Intelligent Automation, we provide several internal-facing solutions for banks including operations covering End User Support (EUCaaS), Cognitive AMS, Help Desk Solutions, Intelligent Planning, Process Automation.

Digital Core Services

This offering covers all the core services & capabilities that a bank might need to launch either an industry-leading customer experience or employee experience solution. The capabilities are Legacy Modernization including monolith to microservices, data modernization, testing services, IDDP (DevOps), to name a few.

Key Features

Value Proposition

Single Stop Digital Enablement for banks & Financial Institutions across Customer Experience, Employee Experience & Modernisation

Digital Banking Architecture Blueprint & Reference solution architecture, pre-built models, tools & accelerators lead to faster Digital Enablement in a cost & effort efficient manner. ITC Infotech has also evaluated and curated several Fintechs and ISVs who provide critical Digital capabilities that all Banks need. These are pre-integrated and configured in our Cloud-agnostic Digital Banking Platform.

We provide End to End solutions across Customer Experience, Employee Experience & Modernisation

Our proposition comes with assured Business Outcomes and hence commercials have improvements on agreed Outcomes/KPIs baked in. For example, the three KPIs / SLAs we focus as part of Customer Experience are in Digital Traffic, Cross-sell & increased Net Promoter Scores.

Engineering Excellence is the core foundation

Helps achieve industry leading DORA metrics resulting in number of outcomes including the following:

- Rapid Digital development – high frequency release cycles
- Lower lead time for business implementation & changes
- Lower failure rates for delivered changes post-live.

Digital Banking Capability

“ITC Infotech’s Digital Banking Services is a holistic, consolidated, umbrella offering covering Customer Experience, Employee Experience & the Digital Core or foundation elements required by Banks & Financial Institutions to launch Analytics & AI/ML led Digital Offerings & Solutions. The services we offer are aligned to our Service Line capabilities and these are being fine-tuned and enhanced to meet the demand of the new normal. “

Resources

Our team at ITC Infotech constantly strives to learn more, serve better and update
ourselves with the latest reforms in business.

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Choosing the “Right Approach” to Enabling Digital Banking

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Scalable Data Platform with Superior Analytics- led MIS

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Enabling a Retail Banking Digital Sales Platform

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Data Modernization Framework & Platforms

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Automation in Banking Addressing Financial Risks

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What’s Consumer Behaviour got to do with Digital Banking

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Newsletter

BFS Newsletter

The Financial Services industry is witnessing a rapid acceleration of digitization and the adoption of new and emerging technologies to bring in operational efficiencies, increase speed-to-market and delivery of superior experiences to customers. Concepts of Embedded Banking or Contextual Banking that leverage Open Banking enablement and require deep understanding of customers by analyzing data are gaining traction.

 

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